IT has been used in a wide variety of ways that have had an equally wide range of effects, and the impacts often seem to have little relationship to the investment made by individual businesses.
Microsoft Business Solutions’ Paul White, writing in AccountingWeb, had this to say: “Effective IT starts with a clear understanding of your business and its internal processes. Identifying and eliminating inefficiency often demands changes in the organisational culture as well as in the information technology systems.”
He also cautions: “The amount an organization spends on IT is a poor indicator of IT functionality and business impact. It is easy to spend a considerable amount of money on information technology with very little improvement in the functional capability of the business.”
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